Customer satisfaction is very important to us. 
In the event that any unused, undamaged, regular priced item does not meet your expectations, it may be returned for credit (less shipping costs) or exchange, subject to item availability. 
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition.
We will issue a full credit (excluding original delivery charge) upon receipt, or the item can be exchanged for a different size or color if specified.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, please contact us within 5 days of delivery.
Please send us your request via email to: INGRID@VALKNUT.CO
Most products can be returned within 30 days, however, some specific products require a return within a shorter period of time.  If this is the case, we will notify you via email.

To complete your return, we require a receipt or proof of purchase.

We provide adequate packing and are not responsible for items damaged during shipping.
If items are damaged upon delivery, please take a moment to document the damage with a description and a photo.
Please email us with both the description and photo to resolve any issue.
Damaged items without documentation will not be refunded.

Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Custom or personalized orders
Downloadable software products
Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, please send us an email at:
INGRID@VALKNUT.CO , and we'll update you to which address to send your item to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.